Every order at Priority Transfers is printed to order, so we handle returns a little differently than a typical store. Here is how it works.
Damaged or defective items
If your transfers arrive damaged or defective, contact us within 7 days of receiving your order. We will replace them at no extra cost to you.
If we made a mistake fulfilling your order, let us know within 7 days of delivery. We will correct the error and send the right items.
Custom and personalized orders
Because every gang sheet is custom printed from your artwork, custom orders are generally not returnable or refundable. The exceptions are items that arrive damaged or defective, or that contain an error on our part.
- If a damaged or defective item cannot be replaced, you will receive a full refund for the affected portion of your order.
- If an error on our part cannot be corrected, you will receive a full refund for the affected portion of your order.
- You can cancel an order for a full refund within 24 hours of placing it. After that, production may already have started and we may not be able to cancel.
How to request a refund or replacement
Email us at info@mdrnpress.com within the time frames above and include:
- A description of the issue
- Photos of the item, for damaged or defective orders
- Returned items must be unused and in their original packaging.
- Return shipping is paid by the customer, unless the return is due to our error or a damaged or defective item.
- We determine eligibility for returns and refunds, and this policy may be updated from time to time.
